FAQs
Got questions?
here are some quick answers.
If your question is not answered here please contact us and we will get back to you as soon as we can.
How do I care for my denim to keep it looking great?
Good denim gets better with age — if you treat it right. Here's how to keep your Jeanity pieces looking their best:
Wash less, wear more. Denim doesn't need frequent washing. Unless there's a visible mark or odour, spot clean where possible and save the machine wash for when it's really needed.
Turn them inside out. Before every wash, flip your jeans inside out. It protects the outer colour and keeps that fresh denim look for longer.
Cold water only. Always wash on a cold cycle — it minimises fading and prevents shrinking. Hot water is denim's worst enemy.
Go easy on the detergent. Use a mild, colour-safe detergent. Harsh formulas strip the fabric and break down fibres faster than they should.
Air dry when you can. Hang them out to dry naturally for the best results. If you need to use a dryer, go on the lowest heat setting and pull them out while they're still slightly damp to finish air drying.
Treat your denim well and it'll return the favour.
If you want detailed information on caring for your denim check out our Caring for Denim blog post in the Denim Talk section of Jeanity
How do I know what size I am?
Not sure what size to order? Our Jeanity Size Guide covers all categories — women's jeans, shorts, skirts, tops, and men's jeans and shorts — with full measurement instructions and a fit guide to help you choose the right cut.
Each product also has a manufacturer size guide beside the description tab below the buy button for more specific measurements.
Our denim ranges from very stretchy to quite stiff — if a product runs differently to standard sizing we'll always call it out in the product description, so it's worth a quick read before you order.
How long does shipping take, and do you ship internationally?
We aim to deliver your order quickly and safely.
Orders are dispatched within 2–4 business days after payment confirmation. Once dispatched, you'll receive a confirmation email with your tracking details.
Shipping times and fees vary by destination and are automatically calculated at checkout.
Standard shipping: Most orders arrive within 7–12 business days after dispatch. On rare occasions, international customs processing may add a few extra days — your tracking link will always show the latest status.
Express: 5–7 business days after dispatch. If a courier or customs delay affects your express delivery, we'll refund your express shipping cost.
Delivery times may occasionally be affected by customs clearance, public holidays, or courier delays beyond our control.
Missed delivery? If your parcel is held at a local post office, check your tracking link for the collection address and window. Parcels are typically held for 7 days — collect as soon as you can to avoid it being returned.
What if I need support or have a suggestion?
Visit our contact page where you can reach us for support or any feedback.
We typically respond within 1 business day.
What is your return and exchange policy?
We accept returns within 14 days of delivery, provided items are unworn, unwashed and in original condition with tags attached.
Visit our Returns page for more information or to start a request.
Please note: Returns may be declined for various reasons, so please check the returns page.