Shipping policy

Shipping & Delivery Policy

Thank you for shopping with Jeanity! We want to ensure your new favourites reach you as quickly and smoothly as possible. Below you’ll find everything you need to know about our shipping options, timelines, and guidelines.

Global Shipping Options & Delivery Times

Shipping costs and final delivery estimates are calculated and clearly displayed at checkout.

Shipping Method Cost Estimated Delivery Timeframe
Standard Shipping $12.95 7–20 Business Days*
Express Shipping $24.95 5–8 Business Days*



Order Processing

  • Processing Time: Please allow up to 5 business days for payment processing and order preparation.

  • Dispatch: Your order will be carefully packed and dispatched as soon as payment processing is complete. Please note that your tracking number is assigned and emailed to you as soon as your order is received — before payment processing and dispatch are finalised. So don't be alarmed if your tracking link shows no movement for the first few business days; this is completely normal and simply means your order is still being prepared.

Please Note: During peak promotional periods, holidays, or major sale events, delivery times may be slightly extended. We appreciate your patience as our team works hard to get your order to you!

Delivery Guidelines & Support

We partner with trusted global carriers to ensure your package arrives safely. While we do our absolute best to ensure seamless delivery, please keep the following in mind:

  • Shipping Addresses: To prevent delays or delivery issues, please double-check your shipping details at checkout. We are unable to cover packages lost or delayed due to incorrect address information provided at the time of purchase.

  • Carrier & Customs Delays: Occasionally, external factors beyond our control—such as customs processing for international orders, carrier backlogs, or unexpected weather events—may cause temporary delays. We appreciate your understanding in these rare instances.

  • Damaged or Defective Items: Your satisfaction is our top priority. We kindly ask that you inspect your items upon arrival. If your order arrives damaged or with any defects, please reach out to our customer care team within a reasonable timeframe so we can make it right for you.

Once a package is handed over to our shipping carriers, the responsibility for the delivery transfers to the carrier. However, if your package encounters any unexpected issues, please contact us and we will gladly do our best to help you track it down.