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Women's Collections
Men's Collections
Frequently asked questions
How long does shipping take, and do you ship internationally?
We aim to deliver your order quickly and safely.
Orders are dispatched within 2–4 business days after payment confirmation.
Shipping times and fees vary depending on the delivery destination and fulfilment location.
All shipping charges are automatically calculated and displayed at checkout based on the shipping address provided.
Complimentary shipping may apply for certain destinations, order values, or promotional periods.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Our Shipping Goals:
Standard shipping arrive 7-15 Business days
Express within 5-10 business days
Please note that delivery times may be affected by customs clearance, courier services, public holidays, or force majeure events. Jeanity is not responsible for delays caused by factors beyond our control.
*If your parcel is delivered to the post office, it will be held there for approximately 7 days. If not collected within this period, it will be returned to us automatically. To avoid this, please collect your parcel as soon as possible.
What is your return and exchange policy?
We accept returns within 14 days of delivery, provided items are unworn, unwashed and in original condition with tags attached.
Visit our returns pagefor more information or to start a request.
How do I know what size I am?
Not sure what size to order? Our Jeanity Size Guide covers all categories — women's jeans, shorts, skirts, tops, and men's jeans and shorts — with full measurement instructions and a fit guide to help you choose the right cut.
Each product also has a manufacturer size guide beside the description tab below the buy button for more specific measurements.
Our denim ranges from very stretchy to quite stiff — if a product runs differently to standard sizing we'll always call it out in the product description, so it's worth a quick read before you order.
What if I need support of have a suggestion?
Visit our contact page where you can reach us for support or any feedback.
How do I care for my denim to keep it looking great?
Machine wash cold, inside out, on a gentle cycle.
Tumble dry low or hang to dry.
Avoid bleach to preserve the colour and fabric integrity.
If you want detailed information on caring for your denim check out our Caring for Denim blog post in the Denim Talk section of Jeanity